Contexte

At 10RUPTiV, we have been developing automation and optimization solutions for our clients for years. But before transforming other people’s day-to-day work, we decided to transform our own.

Like any growing company, we were facing a constant increase in the volume of emails, support tickets, technical alerts, meetings, and repetitive tasks.
Many small daily actions… which, when combined, represented several hours per week.

So we built our own internal artificial intelligence: an autonomous assistant working behind the scenes, 24/7, to eliminate repetitive tasks and streamline the team’s work.

The Initial Problem

Before AI, our teams had to manually manage:

Emails

• Sort, classify, and archive messages from the “big boss”
• Identify the nature of each new email (client, internal, spam, urgent request, etc.)
• Write responses or drafts for clients
• Check the list of unread emails every day

Internal communications and meetings

• Summarize the week’s meetings using the Outlook calendar
• Send follow-ups after client meetings
• Make sure the executive assistant clearly saw the morning priorities

Support tickets (internal ERP)

• Summarize open tickets every morning
• Compile and automatically send monthly reports to clients

Monitoring and technical alerts

• Review all alerts from the week
• Perform daily follow-ups on ongoing alerts

Each task took little time on its own… but together they represented a constant daily burden, with risks of forgetfulness or delays.

Estimated time before AI: 30 minutes per day
Tasks: fully manual, spread across several team members

Yes, we know—30 minutes isn’t much. But you also have to consider the “defenestration factor.”
The defenestration factor is the level at which a task makes you want to take a small leap out the window.

Our Solution

We developed an internal artificial intelligence capable of acting as an autonomous operational assistant.
Its role: observe, sort, summarize, classify, and prepare everything that can be automated.

How It Works (Concrete Examples)

Intelligent email triage

• Automatically detects whether a message is new, forwarded, or a simple reply
• Files read emails into the appropriate folders
• Tags the type of email (client, internal, urgent, invoice, etc.)
• Creates a response draft for every new client email
• Generates a daily summary of unread emails and sends it to the executive assistant via the internal platform

Automated follow-ups and meetings

• Summarizes the week’s meetings directly from Outlook
• After a client meeting, prepares a follow-up message ready to be sent
• Notifies meeting participants and asks if they have questions or action items

Daily ticket management (internal ERP)

• Every morning: sends a clear, structured summary of ongoing tickets
• Every month: automatically produces a summary for each client, with no human intervention

Monitoring and alerts

• Mondays: global summary of alerts from the previous week
• Every morning: status update on ongoing alerts

Development: Fast, Focused, Efficient

In line with our philosophy, we developed this AI in 24 hours, including:

• Integration with the email system
• Connection with Outlook
• Communication with our ERP
• The monitoring alert analysis pipeline
• Automatic internal notifications

Why so fast?

• Because we know our internal processes inside out
• Because our AI + dev team is directly embedded in operations
• Because we eliminated all unnecessary complexity: the AI does what matters—period

Quantified Results

Before AI

• Total time spent on daily micro-tasks: 30 minutes/day
• Defenestration factor: 12/10
• Risk of forgetting to properly file emails
• Occasional delays in client follow-ups
• Manual summaries requiring time and attention
• High mental load due to information volume

After AI

• Total time required for the same actions: a few seconds
• Email sorting → 100% automatic
• Client follow-ups → automatically prepared and sendable in 1 click
• Ticket and alert summaries → delivered automatically
• No interruptions to operations
• Documented, traceable, and consistent processes
• Mental load: almost eliminated

Overall gain: approximately 2.5 hours per week, or 130 hours per year.

Return on Investment (ROI)

• Development cost: ~24 hours
• Time saved per day: 30 minutes
• Total ROI: 48 days

Over one year:

• Time saved: 130 hours
• Over 3 years: > 390 hours of additional efficiency
• No subscriptions, no recurring fees, no additional tools

Impact on Operations

• Faster client responses
• Drastic reduction in repetitive tasks, resulting in fewer errors
• Improved team morale (lower mental load)
• Daily visibility on tickets, emails, and alerts
• Systematic, flawless, and consistent follow-ups
• A team more focused on high-value work

Why This Internal AI Changes Everything

Building an AI for ourselves allows us to:

• Validate our vision: automation should be simple, useful, and human
• Showcase the effectiveness of our AI + automation approaches
• Demonstrate that small daily optimizations can transform a business
• Prove that fast, well-targeted development can generate massive impact
• Eliminate repetitive, tedious tasks (the defenestration factor)

Conclusion

This internal AI is a perfect example of what we love doing at 10RUPTiV:
taking invisible, repetitive, costly problems…
and turning them into net productivity gains, day after day.

In less than 24 hours of development, we eliminated hundreds of wasted hours, strengthened our internal operations, and gave our team an assistant that never sleeps.

Because, at the end of the day, our mission is simple:
put technology at the service of real efficiency—even within our own company.