My computer won’t connect to the internet

Basic checks:

  • Physical connection status:
    • Ethernet cable: Make sure the cable is securely connected to your computer and modem/router. Check it for damage.
    • Wi-Fi: Check that Wi-Fi is enabled on your computer and that you are connected to the correct network.
  • Other devices:
    • Try connecting to the internet with another device (phone, tablet) on the same network. If it works, the problem is probably with your computer.
  • Lights:
    • Check the LEDs on your modem/router. They must indicate an active connection. If a light is off or flashing unusually, it may signal a problem.
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Potential solutions:

  • Restart:
    • Restart your computer, modem, and router. This can fix many small bugs

How can we help you?